Goods exchange and return is applicable when:

- Complete refund or reproduction is applicable only if the final output is 100% different from the ordered item.
- When the product is unusable, refund and reproduction is applicable.
( Step 1 – photos verification, 2 step – product inspection. Please note that at least 80% of the returned product should be in good condition for us to bare the shipping fee of returned goods).

Goods exchange and refund is not applicable when

- Cancellation and refund is not applicable if printing files received without any problem and printing process completed smoothly.
- Mistake and typo related problems caused by users’ carelessness or misunderstanding of instructions and terms and conditions listed in both user and product guides.